Life Happens.
Can't make your appointment? No worries! The team at Reese Marie are understanding things may not always go according to plan in your day-to-day. We're looking forward to treating you when it works for you! Please reach out and let us know if your availability changes 24 hours prior to your booking and we'll see where we can make time for you next. Read below for more.
Our Policies
Late Cancellation
Once you book an appointment with us, we reserve that valued time exclusively for you.
Please notify our team 24-hours or more prior to cancelling or rescheduling your appointment. Appointments canceled and not rescheduled within 24-hour notice will incur a charge of 50% of the booked service amount.
No-Show Bookings
Guests who miss their appointment without notice will be charged 50% of the service amount and will require a 50% pre-payment to schedule their next appointment. In extreme cases where a 24-hour notice for cancelling or rescheduling your appointment was unavailable, the management team will determine the service charge. Our way of upholding this policy will to be requiring a credit card to hold on file at the time of scheduling your appointment. We appreciate your understanding!
Re-Service Policy
We do not offer refunds on any services at Reese Marie. However, our stylists take great pride in their work and taking care of you is the reason we are in business. If you are not satisfied we are always willing to work with you so you feel confident in yourself and our care for you.
Our re-service policy allows guests to reschedule the service they found unsatisfactory within seven days of the initial booking - rescheduling after the seven days is not permitted. We highly recommend a thorough consultation with your stylist with as much detail as possible - pictures are always best for visual representation of what you are looking for as a final result - before finalizing your appointment. Any services desired outside the original service will be treated as a new service and will require payment at checkout; your stylist will let you know during your consultation if your desired outcome requires anything new, or if any service you desire isn't already covered by your previous visit.
Unhappy with your experience at Reese Marie? Our number one priority is YOU.
Please share with your stylist or trained service provider on any experience that you found unsatisfactory. We yearn to grow from these experiences and be our best for you.
Privacy Policy
Last Updated: 11/23/2025 This Privacy Policy explains how Reese Marie Salon (“we,” “our,” or “us”) collects, uses, and protects personal information provided by visitors and customers through our website www.reesemariesalon.com (“Site”). By using our Site, you consent to the practices described in this Policy. 1. Information We Collect a. Personal Information Provided by You Name Email address Phone number (including mobile phone details) Contact form submissions Appointment booking information b. Automatically Collected Information We may automatically collect non-identifiable data such as: IP address Browser type and version Device information Pages visited and referring URLs Cookies and similar tracking technologies 2. How We Use Your Information We use collected information to: Provide and improve salon services Communicate regarding appointments, confirmations, reminders, and updates Send transactional SMS messages you have opted in to receive Respond to inquiries and customer service requests Improve website performance and user experience Comply with legal and regulatory requirements, including TCR SMS regulations 3. SMS & Mobile Information Compliance (TCR Requirement) We may collect and use your mobile phone number for essential business communications such as appointment reminders, confirmations, and important service updates. We do not share, sell, rent, or disclose mobile phone numbers, mobile details, or personally identifiable information with third parties or affiliates for marketing or promotional purposes. Data sharing with third parties for marketing or affiliate marketing is strictly prohibited and not practiced by Reese Marie Salon. Your mobile information is used only for the purposes you have explicitly consented to. 4. Cookies and Tracking Technologies Our Site uses cookies and similar technologies to improve functionality, analyze traffic, and enhance the user experience. You may disable cookies through your browser settings, though some features may not function properly. 5. Data Security We take commercially reasonable steps to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is completely secure. 6. Data Sharing Reese Marie Salon does not sell, share, or disclose personal information—including mobile phone numbers—for marketing or advertising purposes. We may share information only in these limited situations: With trusted service providers who support our business operations (e.g., website hosting, scheduling systems), strictly for operational purposes When required to comply with legal obligations or regulatory authorities To protect our rights, safety, or the safety of others All service providers are required to maintain confidentiality and use information only as instructed. 7. Your Rights & Choices You may have the right to: Access, correct, or request deletion of your personal information Opt out of SMS communications at any time by replying “STOP” Request a copy of the personal information we have collected To exercise any of these rights, contact us at reesemariesalon@gmail.com or 515-681-3199. 8. Third-Party Links Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. 9. Children’s Privacy Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. 10. Updates to This Policy We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated “Last Updated” date. Continued use of the Site after updates indicates acceptance of the revised terms. 11. Contact Us If you have questions about this Privacy Policy, please contact us: Reese Marie Salon Email: reesemariesalon@gmail.com Phone: 515-681-3199 Website: www.reesemariesalon.com
